Checkmate Diamond Company Policy
General Cancellation Policy
Orders may be cancelled if they have not been shipped. Once an order is shipped, cancellation is not possible. If your order has not yet shipped, and you would like to cancel, please contact us by email or phone.
Custom Grillz Cancellation Policy
Custom grillz orders can only be cancelled prior to production. Once we have received your dental impression, custom grillz orders are considered to be in the production stage, and are non-refundable. If we have not yet received your dental impression, a cancellation is allowed. Upon cancellation of the custom work order, a $10 per grill cancellation fee may be deducted from the total refund.
Grillz Disclaimer And Return Policy
Due to the nature of this product, grillz are sold as is and without any warranties of any kind and cannot be exchanged or returned. We will not be responsible for any damages resulting from the use of these grillz including but not limited to incidental, punitive or accidental damages. Our grillz are intended for entertainment and decoration purposes only and are not intended for the replacement of natural teeth or fillings. Checkmate Diamond Co. hereby disclaims any and all liability from injuries resulting from the improper use of this product. If you experience any discomfort that you believe may be related to grillz, discontinue use. By purchasing grillz from this site, you are agreeing to this policy.
Pricing Errors
Checkmate Diamond Co. reserves the right to cancel orders and issue a refund because of pricing errors (or for any reason).
Sales Tax
Orders shipped to certain states are subject to state sales tax.
Lost, Stolen, Misdirected
We are not responsible for any lost, stolen or misdirected packages. Please make sure that you provide us with your accurate address to avoid any delays in shipping. Don't forget to include your apt number, if applicable. If a package is returned to us due an incorrect address provided, you will have the option of a refund or we can re-reship the product to you for a nominal shipping fee.
Can my shipping address and billing address be different?
Yes! We understand that sometimes our customers may want to ship an order to a friend, family member, etc. In most cases, orders can be shipped to an address different than the credit card holder's billing address. However, to help prevent fraudulent orders, shipping address not matching billing address are subject to a verification process to confirm that the credit card holder authorized the card charges. We might attempt to contact the Card Holder, which could result in a delay until we are able to confirm the card charges. If we are unable to contact and confirm with the cardholder at the phone number provided in the Billing section, such orders may be cancelled and refunded back to the card holder's credit card. Any questions about this policy, please do not hesitate to contact us.
Do you ship to PO Box addresses?
Absolutely! We gladly ship to standard street addresses and PO box addresses.
Custom Grillz Production
With our handmade custom grillz, it normally takes approximately 4-6 weeks production time, once we receive your dental impression. Production times can take longer, depending on our workload.
